Bonjour,
J'ai acheté un jeu sur le site gamivo.com, et deux mois plus tard je me suis rendu compte que j etais debité tous les mois d'une petite somme.
J ai contacté le site qui ma répondu ci dessous, que j'avais contracté un abonnement (smart) lors de l achat de ce jeux qu'il dissimule habillement pour que l on ne s en rende pas compte.
Merci de constater pas vous meme qu il y a un gros manque de transparence dans leur pratique.
Welcome to LiveChat
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Adrian
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Adrian
Support Agent
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Adrian 17:02
Hello. How may I help you?
guillaume6117@gmail.com 17:03
bonjour french ?
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Adrian 17:03
Unfortunately, nope, sorry :(
guillaume6117@gmail.com 17:04
i was debited yesterday by a supplement for buy a game ?
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Adrian 17:05
Could you please provide me with your ticket ID?
Order ID, sorry
guillaume6117@gmail.com 17:05
i have no tocket for now
b25acdb9-91d0-11ea-9cab-061d0c0017f5
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Adrian 17:07
Yes, you have activated SMART subscription using the BASKET-SMART coupon by choosing the SMART price discount during your previous purchase.
The point of it is to attract new customers to our monthly subscription.
The subscription is necessary for the discount to apply
It allows you to use the LiveChat system and offers many exclusive discounts with IAMSMART and IASMART2 discount codes during the month, the full list of perks is available at https://gamivo.com/smart
guillaume6117@gmail.com 17:13
i havent activate subscription :(
i just buu one game
buy
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Adrian 17:14
But you used the SMART Price discount, which includes the subscription.
If you wish to cancel it, please go to your profile details and look for the SMART tab. There you should find the CANCEL button.
You can also follow this link https://www.gamivo.com/account/smart
guillaume6117@gmail.com 17:15
c'est du vol, de larnaque
it's theft, scam
how many person do you rope
how many people have you stolen each month
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Adrian 17:18
I am very sorry if this caused you any inconvenience, but the discount is only available for new SMART customers and you are given option to choose regular price and SMART Price
guillaume6117@gmail.com 17:19
je vais signaler votre arnaque.
il y a un manque de transparance
Signal-Arnaques.com
I will report your scam.
there is a lack of transparency
Signal-Arnaques.com
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Adrian 17:22
I am very sorry if you had bad experience with our platform.
Please let me know if there is anything else I can help you with.
guillaume6117@gmail.com 17:24
thank you I now understand why I am debited on my account without having wanted it
You rated our customer service as bad.
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Adrian 17:26
Once again, I wish to remind you that you have chosen to become a subscriber by using SMART Price discount. This information is also visible if you hover over (I) sign before choosing your price
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Adrian 17:32
As our chat was idle for some time, I would like to ask if you still need assistance.
guillaume6117@gmail.com 17:32
I tested is indeed there is clearly marked nowhere that one subscribes. There is therefore a lack of transparency about your practices. I'm sorry but I'm not going to stay there
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